Description

Are you excited to make a positive impact in your community and build meaningful relationships in a vibrant, supportive work environment? As a Recreation Facility Specialist Senior, you'll have the chance to oversee facility operations, support your team, and create a welcoming atmosphere for everyone. We believe in holding ourselves accountable to high standards because your dedication truly makes a difference! From coordinating seamless facility rentals and managing fee collection to stepping in for janitorial tasks when needed, your day will be full of opportunities to serve and connect. This role offers engaging challenges and a flexible schedule that includes opening/closing shifts, weekends, and holidays—because enriching our community happens all the time! We’re looking forward to welcoming your application and seeing the positive impact you’ll bring.

Hiring salary $53,889 - $67,362/annually 
Salary to be commensurate with experience. 
 

The deadline to submit applications is November 2, 2025. Please note that the City of Aurora will conduct ongoing screenings of applications on a first-come, first-served basis. As soon as we determine that we have a qualified pool of applicants, this position may close quickly and without notice. 
 

The Recreation Facility Specialist Senior is engaged through challenging assignments, opportunities to grow programs according to the needs and desires of Aurora's citizens, and the ability to build valuable, lasting relationships in a dynamic work environment.

Under direction, monitors facility operations and may take on supervisor duties for the shift. Areas of responsibility include, but are not limited to, front desk operations, sports, fitness, facility rentals, aquatics, concession operations, recreation classes, cultural activities, enrichment programs and services, special events, facility operations and rentals, custodial services, and customer and business services, as well as facility management. Hires, trains, evaluates, and supervises variable-hour staff; and performs related work as required.

Responsible for supervising variable-hour staff and Recreation Facility Specialist. Assist supervisor with facility, custodial operations, programs, services, and activities of program areas affiliated with facilities to maximize service delivery to the community. Performance requires the use of independence, initiative, and discretion.

•  PRIMARY DUTIES & RESPONSIBILITIES  
  Leads by example to ensure excellent customer service for all customers at the recreation center and participants in the City of Aurora programs by maintaining high customer service standards for staff and ensuring a high level of accountability to meet those expectations
• Monitors, and supervises, when assigned supervisor for the shift, the operations of assigned recreation program areas and facility operations
• Ensures front desk facility staff are proficient in the city’s current registration software
• Oversees and supervises the activities of variable hour front desk operations, staff, and assigned volunteers
• Selects, assigns, trains, directs, schedules, and monitors staff duties
• Evaluates variable hour employee performance
• Maintains communications and effective working relationships with employees, vendors, contractors, community organizations, and the public.
• Communicates effectively with programs and departments utilizing the facilities
• Provides a variety of general information to the public regarding parks and recreation operations and programs, responds to questions, and resolves complaints as needed
• Observe necessary precautions to assure general public safety, including inspection of facilities for safety and maintenance needs when supervisor on duty
• Works collaboratively with other staff, divisions, and departments
• Oversees and coordinates logistics for facility rentals, including, but not limited to, providing tours and information to prospective renters, and implementing details outlined in rental agreements to ensure events are properly executed with optimal satisfaction
• Coordinates proper set up and tear down of rentals
• Monitors inventory, orders supplies, and maintains purchase records 
• Ensures all purchases meet city policy and do not exceed budget expectations
• Manages fee collection, ensures compliance with cash handling procedures, accounting activities, and program registration in assigned areas
• Reviews records and files to ensure proper accounting and documentation consistent with Recreation policies and procedures
• Maintains records on program activities, attendance, and other pertinent information, and prepares a variety of operational and business reports and associated correspondence
• Works specific duties as business needs dictate including but not limited to janitorial, front desk, and fitness
• Assists Center Supervisor with obtaining and monitoring financial support from community partners and sponsors
• Oversees the Volunteers of America (VOA) meal program including training of staff, volunteers, submitting weekly reports, and collecting and depositing donations (Specific to ACAA)
• Assists with regular city website content updates
• Assists with Recreation special events as needed
• Performs other duties as assigned
   

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Requirements

An equivalent combination of education, training, and experience that demonstrates the required knowledge, skills, and abilities may be considered.

 Education:  

• Bachelor’s degree in parks and recreation management, facilities management, public administration, or other directly related field
  Experience.
• At least three (3) years of progressively responsible experience in recreation administration, athletic training, sports management, or other related discipline
• At least one (1) year of supervisory experience

 Knowledge:

• Knowledge of general office equipment and its operation
• Knowledge of personal computers and related software applications
• Foundational business acumen including revenue and expense
• Understanding of current trends in the Recreation industry
   

Skills:  

• Demonstrable customer service skills
• Developed organizational and time management skills
• Strong interpersonal and emotional intelligence skills
• Planning and scheduling skills
• Employee development and employee management
   

Abilities:  

• Establish and maintain effective working relationships with employees and citizens
• Ability to respond to customer inquiries and complaints in a timely manner
• Communicate effectively and professionally in writing
• Motivate staff, create a positive work environment, and hold staff accountable for achieving measurable goals and developing their skills
   

Licenses and Certifications Required:  

• CPR/AED & First Aid required with the first 6 months of hire